Returns

Return requests are subjected to approval.
All sales are final and strictly non-refundable unless it is a product defect.

Contact our Customer Service team at tamunebeauty@gmail.com within 7 days of receiving your parcel to receive approval for the item/s you are intending to return.

Returns will only be in the form of store credits with validity of 3 months.

 

Products not eligible for returns/exchanges:

  • Change of mind

  • Liquid lip products

  • Item which is damaged by the recipient due to lack of care

  • All open and/or used products

  • Orders placed using store credits / promotional codes

 

Return Process

  • Upon our approval for your return, the returned package must reach us within 5 working days (Singapore orders) or 10 working days (International orders) thereafter. Any return received after the stipulated time will not be processed.

  • Processing time for exchanges/returns takes up to 5-7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received.

 

Return Criteria

  • We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange/return should a returned item not meet these requirements or if the product has been damaged during the return process/by the recipient due to lack of care.

  • Stocks are subjected to availability during the time of your request.

  • Item must be unopened and unused. Seal on product packaging must be intact with no signs of tempering.
  • All returns must be in original condition.